Wavora Travels (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you visit our website, book with us, or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, passport details, nationality, gender, date of birth.
- Contact Details: Email address, phone number, mailing address.
- Travel Information: Preferences, dietary needs, medical conditions (if disclosed), special requests.
- Financial Information: Payment details for processing bookings (handled securely).
- Technical Data: IP address, browser type, operating system, device information, and cookies.
2. How We Use Your Information
We process your information to:
- Confirm and manage bookings.
- Personalize travel itineraries.
- Communicate with you before, during, and after travel.
- Process payments and refunds.
- Improve our website, services, and marketing.
- Fulfill legal obligations, including immigration or governmental requirements.
3. Sharing Your Information
We only share data with trusted third-party partners when necessary:
- Hotels, airlines, transport providers.
- Payment gateways (PayPal, Stripe, Wise, banks).
- Government or immigration authorities (where legally required).
We do not sell or rent your data to any third party.
4. Data Security
We use SSL encryption, firewalls, and secure servers to protect your data. Access is restricted to authorized personnel only.
5. International Transfers
As a travel company serving global clients, your data may be transferred outside your home country (e.g., to Sri Lanka service providers). We ensure safeguards are in place for data protection.
6. Your Rights
You have the right to:
- Request access to your personal data.
- Correct or update inaccuracies.
- Request deletion of data (where legally possible).
- Opt out of marketing emails at any time.
7. Data Retention
We retain personal data only as long as necessary for bookings, legal obligations, or future customer service (e.g., repeat clients).
8. Contact Us
For privacy concerns, email us at: support@wavoratravels.com